Data Deletion Instructions

This page explains how to ask ProDokumenty TETIANA DEPUTAT to delete personal data processed on this website, in email correspondence and in our CRM, which receives WhatsApp messages from the WhatsApp Business Platform on behalf of our business clients.

How to request deletion

1. Send an email to kontakt@tdeputat.xyz with the subject "Data deletion request".
2. Include your WhatsApp phone number in international format (for example +48 …) and, if you know it, the name of the business you exchanged messages with. If you are a business client, include your business name and WhatsApp Business Account details.
3. We may ask you to confirm that the number or the account belongs to you, so that we do not delete someone else's data.

If you are a customer of one of our business clients

The business you exchange messages with on WhatsApp is the controller of your data, and we process it on that business's behalf. You can send your request directly to that business, or to us: we will pass it on to the business and carry out the deletion in the CRM within the deadline above.

Deleting a chat in your own WhatsApp app does not delete copies held by the business. Data stored by WhatsApp and Meta themselves is governed by their own policies; to delete it, use the tools that WhatsApp and Meta provide.

If you are a business client

You can disconnect our app at any time by removing its access to your WhatsApp Business Account in your Meta business settings, or by asking us by email. After the app is disconnected, we delete your data from the CRM, including your customers' messages and media, within 30 days [CHECK].

What we may keep longer

We keep some data longer only where the law requires it or where it is needed to establish, exercise or defend legal claims, for example:

• accounting and tax documents, such as invoices, for the periods required by tax and accounting law;
• correspondence about the deletion request itself, as proof that we handled it.

We do not use such data for any other purpose and delete it when the retention period ends.

More about how we handle personal data: Privacy Policy.